Return & Refund Policy
Return request period
Contact us within 30 calendar days of delivery to request a return for an eligible item. Email service@dalreth.com before sending anything back.
Return eligibility
Eligible items should generally be unused, undamaged and returned with original packaging and included components. Items damaged through misuse or improper installation may not qualify for change-of-mind returns where permitted by law. This does not limit rights relating to faulty goods.
Items that may be excluded
Personalized items, items marked final sale and products that cannot reasonably be resold may be excluded where permitted by law. Statutory consumer rights remain unaffected.
Damaged, defective or incorrect items
Contact us with your order number, a description and clear photos. We will review the information and advise on an appropriate resolution.
Return shipping costs
For change-of-mind returns, customers are generally responsible for return shipping unless confirmed otherwise or applicable law requires otherwise. Contact us before returning faulty or incorrect goods.
Refund processing
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are generally issued to the original payment method; payment providers may need additional time.
How to request a return
Email service@dalreth.com with your order number, product name and reason. Do not send a return to the business address unless support confirms it is the correct destination.