Shipping Policy
Order processing
Orders are generally processed within 1β3 business days. Processing excludes weekends and public holidays and may take longer during busy periods.
Estimated transit time
After dispatch, delivery commonly takes 5β12 business days. This is an estimate, not a guarantee; transit varies by destination, carrier, customs, weather and local conditions.
Check your address
Confirm your shipping address, postal code, phone and email before checkout. Contact service@dalreth.com promptly if you notice an error; changes may not be possible after fulfilment begins.
Tracking and delivery
Where tracking is available, details are shared after dispatch. Carrier scans may take time to appear. Contact us if tracking stops updating for an extended period or a parcel cannot be found.
Delays
Customs inspections, carrier disruptions, severe weather, holidays and other events outside our reasonable control may affect delivery estimates.
Missing or damaged parcels
Email service@dalreth.com with your order number and relevant photos where possible. Retain packaging until the issue has been reviewed.
Shipping support
For processing, tracking or delivery questions, contact service@dalreth.com or call +86 13265887345.